Frequently Asked Questions (FAQs)

Ordering

How do I place my order?

1. Browse our catalog, select your favourite products, choose quantity, and click “Add to Cart” (you can add multiple products to your cart).
2. In your shopping cart, choose to continue shopping or proceed to checkout.
3. Log into your Nativpantry account or continue as a guest.
4. At checkout, submit your shipping address, select your payment method, and confirm your order.

Can I change my shipping address after placing an order? If your order hasn’t shipped yet, contact us immediately at support@nativpantry.com or WhatsApp +91-74490 44447 with your order ID, and we’ll update the address before dispatch.

I want to place an order without a price tag or invoice, as it’s a gift for someone. Is that possible? Yes, we can remove the price tag and invoice on request — just mention this in your order notes or let us know via WhatsApp.

Do you accept bulk orders? Yes, we accept bulk orders for weddings, functions, corporate events, and re-selling. Pricing varies by product and quantity — write to support@nativpantry.com or WhatsApp +91-74490 44447 with your requirements.

Will I automatically receive marketing emails after registration? Yes, registering subscribes you to our newsletter. You can unsubscribe anytime via the link in any newsletter email.

What do I do if I forgot my password? Click “Forgot Password” at login, and a reset link will be sent to your registered email address.

Order Confirmation & Tracking

Will I get confirmation that my order is placed successfully? Yes. We send an order confirmation email with your order details, and a second email once your order ships.

How do I track my order? Click “Track My Order,” enter your order ID and the email used for the order, and you’ll see the current status and shipment details. For further help, email support@nativpantry.com.

Payment

What payment methods do you accept for international orders? For international orders, you can pay via Indian Netbanking, debit or credit cards, or through the Razorpay payment gateway (for international cards).

Is it safe to pay online with net banking, debit, or credit card? Yes. All transactions are processed through secure, encrypted payment gateways including CCAvenue and Razorpay, so your payment details are protected end-to-end.

Are there any hidden charges? No, there are no hidden charges. Shipping costs (see below) are shown clearly before you complete checkout.

What should I do if my payment fails?

1. Retry your payment, making sure your account details, billing address, and (for net banking) password are correct, and your internet connection is stable.
2. If your account was debited despite the failure, the amount is typically reversed to your account within 7 business days. For help, email support@nativpantry.com or WhatsApp +91-74490 44447.

Shipping, Delivery & Freshness

What is special about Nativpantry? Since 2014, Nativpantry has been shipping authentic Indian sweets, snacks, and groceries to the Indian diaspora in over 220 countries. We’re FSSAI licensed (License No. 22420076002612), and every order is sealed, tracked, and shipped via DHL Express and other trusted courier partners for reliable international delivery.

What is the processing and delivery time? Orders are processed and dispatched within 1–2 business days of confirmation. Delivery then takes 2–5 business days within India and 3–5 business days internationally. Remote pin codes or locations may take longer — up to 5–10 business days.

Will my sweets and snacks stay fresh after 3–5 days of international shipping? Yes. Every order is packed in sealed, tamper-proof packaging specifically designed to preserve freshness during international transit.

How early should I order for Diwali or a wedding to guarantee on-time delivery? For Diwali, order at least 10–14 days in advance. For weddings and Seer Varisai bulk orders, order 2–3 weeks ahead. Festival and wedding season demand is high, and international shipping needs lead time to guarantee arrival by your date.

Do you apply shipping charges? Yes, shipping is calculated by weight and varies by destination:

• On Checkout you will get the shipping cost including product cost.

Do you accept international orders? Which countries do you deliver to? Yes. We deliver to the USA, Canada, UAE, UK, South Korea, Malaysia, Singapore, Thailand, Sweden, Netherlands, Switzerland, Poland, Ireland, Italy, Germany, Australia, Saudi Arabia, Kuwait, Qatar, Bahrain, and other European countries — 220+ countries in total.

Will I have to pay customs duty on my order? Customs duties, if applicable, are determined by your destination country’s import regulations and are the recipient’s responsibility. Charges vary by country and order value, so check your local customs threshold for food imports before ordering.

Is Nativpantry FSSAI licensed? Yes. Nativpantry is FSSAI licensed (License No. 22420076002612), so every food product we ship meets Indian food safety standards.

Returns & Refunds

What is your return policy? Once an order has shipped, we do not accept returns. If you have any concerns about your order, contact support@nativpantry.com and we’ll address the issue promptly.

What are the terms for a refund? Delivery is subject to product availability. If an item is unavailable, you’ll be refunded either as a credit to your account or offered an alternate product of equal value.

How long does the refund process take? Refunds are initiated within 24 hours of approval. Once initiated, the amount reflects in your bank account within 7 working days.

I haven’t received my refund yet — what should I do? We notify customers by email once a refund is initiated. If our last email confirmed the refund process has started, please allow time for it to complete. For further queries, email support@nativpantry.com or WhatsApp +91-74490 44447.

Have a question not answered here? Email us at support@nativpantry.com or WhatsApp +91-74490 44447.